Thank you for choosing UELSTA. To ensure your package arrives smoothly, please review our order processing and shipping details below.

📦 Order Processing Time

Once your order and payment are confirmed, we typically require 2-3 working days to carefully prepare and package your items. As soon as your package is handed over to our shipping partner, you will receive an email containing your tracking number.

✈️ Shipping Methods & Estimated Delivery

We proudly ship to major cities around the world. Please note that the estimated delivery times below do not include our standard order processing time:

• Hong Kong (Local): SF Express store pick-up
• Asia: 3-7 days
• Europe & North America: 7-10 days

🍃 Eco-Friendly Packaging

In line with our belief in "Small pieces, big eco-impact," all standard orders are shipped using minimal, environmentally friendly materials. If you are purchasing a gift, you can add UELSTA's exclusive eco-friendly gift box at checkout. We think deeply about our packaging and always try our best to balance between cost and sustainability.

🌍 International Duties & Taxes

For international orders outside of Hong Kong, import duties, taxes, or customs fees may apply once the package reaches the destination country. These additional charges are the responsibility of the recipient. Customs policies vary widely, so we recommend checking with your local customs office before placing an order.

⚠️ Returns & Address Disclaimer

• Please ensure your shipping and contact information is accurate at checkout. If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.
• Important Return Notice: Please note that our official registered business address is an administrative office only and cannot accept product returns. To prevent lost packages and reduce unnecessary carbon emissions from misrouted shipping, please do not send items back to this address. If you need to make a return or exchange, you must email us first to receive the correct return facility address.

💌 Contact Us

If you have any questions about your order status or our shipping methods, please reach out to us at hello@uelsta.com. Our team is always here to help!